Objective: Obtain work providing services to increase efficiency and productivity utilizing knowledge of manufacturing systems, organization, infrastructure, computer software and systems, technical writing and documentation.
Experience 1987–1997 Micro-MRP, Inc Foster City, Ca
Software Support, IT , Software Testing and Systems Troubleshooting
• Provided Technical Support Services for the Company’s PC based Manufacturing Systems deployed in 100’s of locations in the United States and abroad.
• Managed internal servers on Microsoft and Novell Netware
• Performed software testing.
• Technical Writing and Documentation
1997–2004 Hewlett-Packard Palo Alto, Ca
Manufacturing Systems Specialist, IT Specialist
• Supported multiple locations of Micro-MRP, Inc Manufacturing System for HP’s Light manufacturing system around the globe.
• Provided onsite training services to the many locations including locations in US, India, Korea, Singapore, Australia, China.
• Authored training materials and manuals to fit HP implementations.
• Implemented training courses for new users — speeding systems usage and productivity.
• Project Management
2004-2009 Independent Contractor Bay Area
Small Business Computer Systems Configuration/Implementation
• Performed Various Systems Implementations, User Training
• Computer Repair and Upgrades
2009-2010 eeConsultants Sunnyvale Bay Area
Systems Integrator – ERP to Salesforce
• Macola to Salesforce
• MAS90 to Salesforce
2010-Present PlusPoint – Exact Synergy for MAX Bay Area
Training Development
• Produced Training Course PowerPoint Presentation for Basics and all four Synergy for MAX Modules
Knowledge
• Manufacturing Systems and Software
• Computer Hardware, Networking Repair, Setup and Configuration
• Networking
• User Training, Technical Writing and documentation
• Citrix Server, Terminals Server, Embedded terminal service
• Databases, SQL, Oracle, Btrieve/Pervasive
• MS Office Suite
• HTML, XML
• Systems Integration Applications, BOOMI
• Salesforce
• Various other System Tools
• Some Linux Experience – Ubuntu
References
• Micro-MRP, Inc – Fiona Beckstrom, Elliotte Martin, Mark Bayer
• Hewlett-Packard – Megan Allen (now retired)
• Independent Contractor – Ron Autrand – Commercial Door and Frame, Hayward, Ca.
• eeConsultants – Teno Cipri
• PlusPoint – Dave and Denise Meyer